About Us

ONTIME COURIER

Since its foundation in 1995, Ontime Courier GmbH has specialised in the dispatch of national and international Overnight and Express Shipments, developing a particular core competence in the Life Science (Medical/Pharma) sector. As a result, we have over 20 years of experience in the development and execution of individual and high-quality Express Shipping and Transport solutions. Every week, we transport thousands of samples, items, documents and parcels, quickly and on schedule.

Ontime Courier GmbH is part of Life Couriers, based in Munich, a global association of medium-sized logistics companies, each of which is one of the leading providers in their respective markets in their core areas.

More about Life Couriers

We stand for confidentiality, flexibility and the highest quality

With over 50 employees, we operate a global shipping logistics system at our headquarters in Munich, with an expansion into more than 190 countries. The reliability rate is far above the industry average, making us an optimal partner for every important, time-critical shipment. We focus our energy on our core competence and your benefit. Fulfilling our mission means embracing our customers’ interest, acting with commitment, taking personal responsibility as well as proactively seeking the best solutions.

Our logistics network

In principle, you make the highest quality choice of transport route when you commission a specialised express service provider.

Why Ontime Courier? In addition to our own infrastructure and stations, we use independent express line networks and exclusive agencies in London, Paris, Milan, New York, Los Angeles and Hong Kong. We also offer connections to over 170 partners worldwide.

Our regular service includes more than you are used to from other express service providers. You also benefit from our experience and expertise in selecting the most suitable and reliable shipping partner. This selection is made on the basis of your requirements as well as shipment content and size, destination and desired additional services. In this way, we guarantee you the fastest transit times available on the market and a far above-average reliability rate.

Of course, the current status of your shipment can be called up at any time via our homepage or by telephone. In addition, you will always find your contact person in our service team for all matters relating to your express shipments. With 24-hour availability, even on weekends and public holidays, we are always there for you personally.

Our quality standard

Not only reliability and quality are important to us, but also the personal and individual support of our customers.

For us, quality means that you receive individual and goal-oriented advice, that our couriers are friendly, that our assignment is equivalent to the assumption of responsibility and that we maintain a cooperative relationship with customers and service providers. For us, quality naturally also means that your shipments are delivered to the recipient on time and undamaged.

Our strong quality awareness is transferred to all service levels. Process flows and working conditions are defined in our active quality system and continuously improved on the basis of daily experience. Our selection of service providers is based purely on the qualitative aspects mentioned above. We constantly monitor and evaluate our performance and that of our partners. This enables us to intervene and react immediately if irregularities occur and makes us particularly flexible and adaptable.

In addition, we are audited by many of our customers at regular intervals. Auditing in accordance with the standards and guidelines of Good Distribution Practice (GDP) by various customers also certifies and confirms our efforts and quality.

Our references

The fulfilment of our quality standards is reflected in the long-standing, intensive partnership with our customers.

We operate in the sectors of the film and media industry, the advertising industry and the international banking, printing and publishing industries. As a result, we know the completely different requirements of their shipping logistics. Due to our individual approach to special needs, our long-standing, satisfied and valued business partners also include well-known companies in the legal and notarial sectors, laboratories and study centres operating throughout Europe, and companies in the pharmaceutical and healthcare industries.

But also numerous German and foreign stem cell registries and transplant centres have entrusted us with the transport of life-saving stem cell products for many years. We are seldom satisfied with the status quo and therefore work constantly and specifically on improving our product and service quality in line with our customers as well as national and international standards. The success of this quality approach is reflected in the continuously growing number of customers who, by placing an order with us, also place their trust in our performance.

Our team

It takes a competent team to meet your and our own demands. All our employees have many years of experience in our business and undergo special training and education to ensure the expected quality of service.

With short decision-making processes, an optimal working atmosphere and effective workflows, we enable our employees to provide the best possible support for your requirements. Direct, personal contact partners – without a call centre.

Would you like to learn more or request individual transport solutions for your company? Contact our highly motivated, multilingual team and we will be happy to convince you of our expertise in a personal meeting.